Administrator : IT support - Midrand
Purpose of role The position is responsible for the monitoring, administration and reporting on the various activities and processes in the IT department and its service providers. The duties include liaising with internal and external stakeholders. Perform quality assurance based on the specialized requirements of the role. Should be able to ensure strong stake holder management ito Communication i.e. feedback to clients, managing clients, responding to clients, attend to queries timeously Engage in a professional manner whether it be verbal or face to face Have the ability to communicate via different communication channels Ensure that the brand or image of SEB is always maintained by adhering to the values (in keeping in line with the KPI and values of the company) Be a strong team player Have both industry knowledge and experience Ensure that the role is carried out with the relevant accuracy, attention to detail and following instructions. Ensure that judgement and attention to detail is applied to the role Ensure that the role is completed within required deadlines and should have the ability to organize, plan, set goals and deliver accordingly. Strong interpersonal skills as cross team collaboration is required. Have the ability to innovate in the role Quality of work should be thorough Conscious of the abuse of company resources Responsibilities Administer, monitor and report on: Administer, Monitor and report on requests from and to Service Providers Monitor and report on Desktop support cases Administer, monitor and report on Procurements Administer, monitor and report on the office’s physical security systems (What are they supposed to do here?) Internal audits of hardware and software Assist with external ICT audits Document, implement and maintain processes with service providers according to SLA’s Document, implement and maintain inter-departmental processes REPORTING Prepare monthly and ad hoc reports as and when requested QUERY RESOLUTION Attend to queries or inquiries within the required timelines Provide assistance to internal clients and service providers where necessary INNOVATIVE & TEAM PLAYER Be able to work independently with minimal supervision Build and maintain supportive relationships both internally and externally RELATIONSHIP MANAGEMENT Build and maintain positive relationships with all clients and service providers Build and maintain supportive relationships with teams internally Ensure that all communication sent internally and externally is dealt with professionally TIME MANAGEMENT Devote the whole of your time, attention and abilities during working hours to the discharge Meet production standards in terms of quantity and quality. Manage work outflow timeously Qualifications Matric 2 years experience in Administration, preferable in an IT environment Characteristics / Skills required High level of attention to detail Ability to work with limited supervision Solutions orientated Quick learner Team player
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