Assistant Manager - Operations - South Africa
WNS Global Services
Job Description To lead a team of Sales and Retentions associates in a customer centric and high-performance culture through effective management of people, metrics and projects, with the objective of generating revenue and the retention of business, through continuous improvement. Ensure best use of systems and technology to deliver effectively and efficiently. • Proven ability in managing high performing teams in sales and/or retentions • Contact Centre Leadership • People management • Stakeholder management • Report writing and report presentation
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