AVBOB Ongoing Job Vacancy – Apply Now - South Africa
AVBOB, Africa’s largest mutual assurance society providing a one-stop funeral insurance and burial solution, has a vacancy for: Job Title: Quality Controller (B5) Location: Soweto, Gauteng, South Africa Reference : 116QAA01 Contract Type: Permanent Salary: Market Related Job Summary: KEY RESPONSIBILITIES: Train, Monitor and Coach Personnel •Train telemarketers on the basic rules for Direct Marketers before they commence work. •Explain quality assurance process to them in detail •Identify areas of improvement or concern and make recommendations •To ensure that telemarketers are compliant at all times by following the sales script. •Offer them assistance with their sales pitch if needed •To identify sales pitch problems, lack of product knowledge, non-compliance, lack of soft skills during these calls Identify areas of repeated misconduct and non-compliance •Forward feedback to Manager for action to be taken or to identify training needs. •Evaluate outcome of each call Conduct after sale service survey •To call clients that have been contacted by telemarketers, follow the script provided and document the outcome on spreadsheet provided. •To keep detailed daily statistics on the outcome of the survey calls made. •Ask for referrals during all these calls. •Assist in retaining our business and handling of customer queries should the need arise Monitor systems •Track defects, test results or other regularly reported quality control data •Conduct systems testing within direct marketing within the time frame provided •Identify problems such as one-way recording, cross recording and blank scripts •Identify and outline system problems, inform the system administrator and Manager Statistics and Reporting •To keep detailed daily statistics on all problems identified during calls and to e-mail them to the team leader in the report format agreed upon. •To compile monthly quality assurance report from daily statistics and to e-mail to the team leader within time frames given. •To compile monthly survey report from the daily statistics and to e-mail to the team leader within the time frames given. •Provide management with monthly reports •Report major problems and deviations will be reported to senior management Requirements: MINIMUM QUALIFICATIONS: •Grade 12 •Fit and Proper Accreditation as per FAIS requirements •FAIS recognized qualification, RE 5 an advantage •Category B Sales requirement / qualifications an advantage KNOWLEDGE AND EXPERIENCE: •4 year experience in call centre, sales environment •Knowledge in Long-term insurance TECHNICAL AND BEHAVIOURAL COMPETENCIES: •Effective communication •Interpersonal •Problems solving •Planning and organising •Analytical •Decision making •Attention to detail •Working under pressure •Numerical skills To Apply: Click Here Application Deadline: 28/03/2022
Apply Now
Facebook
WhatsappRelated Jobs
Operations Executive - Johannesburg
IQbusiness South Africa
...
Operations Executive Johannesburg - Johannesburg
IQbusiness
...
Operations Executive - Johannesburg
IQbusiness
...
Senior Sql Dba Pretoria - Pretoria
Mediro ICT Recruitment
...
Senior Broker Assistant Midrand - Midrand
Treetop Talent
...