Business Analyst - Cape Town City Centre
Intelligent Debt Management
Business Analyst Intelligent Debt Management (IDM Group) has an exciting vacancy available for a Business Analyst. The business analyst’s main role is to bridge the gap between business operations and technology and translate business requirements into technical requirements. The BA will work closely with the relevant business stakeholders and the various tech teams and assist the project managers in understanding the business objectives and how process and technology can deliver on it. The BA will actively be involved in gaining efficiencies in the business by understanding what processes and can be automated effectively. Responsibilities: Engage with relevant business stakeholders; vendors and tech teams at all levels Reviewing business processes to gain a true understanding of how technology is used in the business and where the gaps are Actively assist the business in identifying what is causing inefficiencies in their operations to get to the actual problem and solution Assist project managers and product owners in getting the correct business requirements and translating it for the vendors and internal dev teams Actively assist in understanding what business processes to automate and working with the vendors and tech teams to deliver Requirements: Great analytical, critical thinking and problem-solving abilities Bachelor's degree in Business Analytics, Engineering, Computer Science or related field 2 years professional experience in business analysis Strong organizational and communication abilities Good understanding of data models and data analytics Personal Attributes: Excellent negotiation skills Energetic & motivated Dependable, with strong sense of ownership and follow-through Act with openness, honesty, and integrity Very good time management skills and ability to work with minimal supervision Can operate in high pressure situations and can multitask without jeopardising judgement Work Environment: You will be the only business analyst in the team Requires mostly onsite presence at IDM’s premises with remote working for administrative days Engaging with internal stakeholders, technical resources and vendors Provide coaching to junior project managers on business analysis capabilities Predominantly call centre environment with complex processes
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