Call Centre Agents Needed - Salt River
NCR Management Centre, an outbound Call Centre has an exciting opportunity for dynamic and energetic individuals to assume the responsibility as a Call Centre Agent - reporting to the Floor Manager. The successful candidates are required to have excellent verbal and written communication skills in English. A second and third language would be advantageous in order to service existing and potential clients and ensure targets and standards are achieved and client satisfaction maintained. Requirements: At least 1-year experience within a call centre environment; Knowledge of Debt Review Cancellation and Mediation would be and added advantage Proficiency in working on vici-dial would be an added advantage Computer Literate Saturdays may apply depending on sales targets Skills and Competencies: Interpersonal skills Good verbal communication skills Good written communication skills Good Listening skills Pressure resilience Planning and organizing Attention to detail Persuasiveness Client focused Result orientated Key outputs include: Achieve daily, weekly and monthly sales targets as agreed upon Meet the agreed daily talk time target Obtain, confirm and update all client details accurately and efficiently Achieve monthly objectives as agreed with the coach/manager Adhere to the call Centre policies and procedures at all times Please note that this is strictly a sales driven position. Only applicants who meet the minimum requirements need to apply. Please send your CV to hrncrmc.co.za
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