CALL CENTRE COORDINATOR - CUSTOMER SERVICE - Johannesburg
- Support all aspects of the technical department. These include: queries from customers, assisting with complex service calls, technician support, queries around parts.
- Monitoring whatssap group and taking action
- Ability to multitask and stay organized
- Excellent interpersonal and problem solving skills both telephonically and face to face
- Ability to communicate with both clients and technicians
- Stay calm in stressful situations
- Report on monthly call for clients via excel spreadsheets
- Improve client retention
- Manage some key clients maintenance requests and queries
- Monitor work flow and communicate with technicians regarding repeat calls.
- Follow up on incomplete jobs ( ie where parts were unavailable)
- Following on job progress with subcontractors
- Following on go ahead on work shop quotes
- Ensure surreal ( internal logging system ) matches whatssap chat.
- Align several operating systems
- Fast paced environment
- Call centre or customer service experience -2 years plus
- Computer literate on excel and all Microsoft office.
- Able to easily navigate computer systems, portals jump from one to the next
- Understand a technical servicing environment
- Able to get on with several personalities
- Ability to multitask but stay calm
- Highly organized
- Experience working on an accounting package ( Evolution advantageous)
- Working in a service department or call centre would be advantageous
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