CENTRE RECEPTIONIST – The Marc, Sandton - South Africa
QUALIFICATIONS AND EXPERIENCE: • Grade 12 (Matric) • Minimum of 2 - 4 years’ experience in administrative environment. • Strong Proficiency in relevant computer packages (MS Office) and software packages (MS Office) Office Support: • Maintain the reception area. Must always look professional. • Ensure the efficient and effective operation of the reception area. • Answer all incoming calls and direct caller’s inquiries to the relevant person. • Communicate detailed and accurate messages to staff members. • Receive and act as first point of contact for all contractors/customers/ tenants and assist with queries. • Hostess and welcome guests, directing them to appropriate boardroom. • Preparing boardrooms for tenants, clients, and team meetings. • Inform relevant staff of visitors’ arrival. • Offer refreshments to visitors. • Assist scheduled contractors with access to the building. • Manage communication to both retail and corporate tenants at the Marc. • Daily checks on the cleanliness of the precinct e.g. bathrooms, pick-up zones, smoking areas. • Keep and maintain a key register for all vacant shops and offices within the precinct. • Project a professional image of the company by: o Delivering friendly and efficient service. o Ensuring calls are dealt with speedily. o Effectively answer or direct queries or enquiries. • Assist the property management team with all administrative functions of the office. • Ensure all new tenants are sent flowers to welcome them to the Marc. • Update the internal telephone directory monthly. • Responsible for all other duties as assigned by management. Administration of Precinct: • Professionally and effectively, and in accordance with specific policies and procedures, administer and manage the facilities management services for the precinct in respect of: o Processing of internal & external written and telephonic communications o Logging calls for all reports handed in by the service providers or property management team. o Assist in managing invoice spreadsheets and ensure that contractor’s quotes and invoices have been forwarded for payment to the finance department. o Follow up on all outstanding invoices to ensure payment is made. o Assisting with the coordination of cleaning o Ensure enough cleaning staff, as per SLA is on site daily. o All equipment is available and fully functional. o Ensure security is on site, as per SLA. o Daily efficiency of the help desk. o Attend all Property Management Meetings, record and communicate minutes timeously and do follow ups to ensure all action items have been attended to by the due date. o Manage, document and record all electrical compliance Certificates for the respective buildings and file all original certificates. • Monitoring of The Marc’s social media – responding to customers queries, complaints, reviews, questions, and other related queries about The Marc. Business: • Excellent communication and interpersonal skills on all levels • Innovative thinking and ability to follow process. • Dynamic and enthusiastic. • Ability to work as part of a team. • The ability to interact professionally with tenants and landlord. • Competent time management skills. • Be deadline driven. Human Capital: • Transparent honesty. • Reliability. • Positive Attitude and highly motivated • Lead by example. • Assertive and effective communication. • Sensitive to client and staff requirements and problems. • Ability to create a professional office environment. • Organization and planning skills. • Demonstrate strong moral values, empathy, passion, career aspirations, and positive living.
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