Claims Administrator - Johannesburg
Claims Administration (motor and non-motor) of the allocated portfolio.
Motor claims
General Administrative Tasks
Take all the relevant details when the client phones
Check premium payment and cover immediately. If premium not paid or there is no cover, clarify with the A.E. or Member immediately before advising the client.
Register claim on CIMS System upon notification of the claim. A checklist is to be created immediately after the claim is registered with ALL the necessary information filled in on the form. Claims forms are to be immediately sent to the insured for completion
Send first notification to the client and Insurance Company confirming
receipt of all the documentation or when the claim is over our claims mandate.
Arrange with the Insurer to have an assessor to inspect the damage upon receipt of claims documentation or the Insured can be referred to the closest drive in assessment center.
Follow up on a regular basis for the assessment and keep the Insured informed of the progress
Follow up on the authorisation with the repairer whether the vehicle been assessed and confirm immediately to the Insured that the repairs have been authorised.
Ensure all claim forms are completed fully. If not it is to be returned to the Insured for completion.
Prepare/obtain relative claims experience if this is requested by the underwriter or Relationship Manager.
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