URGENT NEW PERMANENT VACANCY CLIENT LIAISON AGENT (ROAD TRANSPORT/LOGISTICS) KORSTEN, PORT ELIZABETH, EASTERN CAPE MINIMUM ESSENTIAL QUALIFICATIONS : Matric Minimum of 4 - 5 years' experience in CLIENT LIASON in road transport / logistics / courier industries Must have held a similar / previous role of Client liaison / Customer Service Agent Proficient on Winfreight / Winfocus (other tracking programmes) Available immediately (ADVANTAGEOUS) Experience in managing all aspects of shipping routes and delivery, specifically in respect of customer service & excellence & complete customer satisfaction Excellent customer service & satisfaction deliverable telephonically & electronically Ability to work with little supervision and track multiple processes Proficient on all MS Office packages with MS Excel Outstanding organizational and coordination abilities Excellent communication and interpersonal skills Ability to work in a fast-paced environment & able to multi-task Own reliable vehicle or arranged transport Submit your CV in MS Word & supporting documents to shireendivergent recruit.co.za Only shortlisted candidates will be contacted directly. In accordance with the POPI Act 4 of 2013 : All candidate personal information is treated with confidentiality and the highest level of security. Should you not be shortlisted for the vacancy that you have applied for, Divergent Recruit (Pty) Ltd will retain your information on our candidate database for a period of 6 months, in the event that you may meet the criteria of a future suitable position which may match your profile and which we will contact you directly for your authorization to proceed with your application. Should you wish to no longer be listed with us, we will proceed to remove your personal information from our database with your instruction, in accordance with the POPIA guidelines. BRIEF DESCRIPTION OF KEY PERFORMANCE AREAS, DUTIES & RESPONSIBILITES: Main duties & Job Function: The Client Liaison Agent is responsible for managing all aspects of shipping routes and delivery, specifically in respect of Customer satisfaction and excellent customer service . Customer satisfaction is a priority as this is how business remains successful. The Customer Service Officer must respond immediately to customer questions and complaints and notifying them of any delays in the delivery schedule is essential to this position. The Customer Service Officer will report directly to Transport Manager Key Performance Areas & Duties: Manage orders and arrange stocking of materials and equipment to ensure they meet needs Plan and track shipment of final products according to customer requirements Communicate with suppliers, retailers, and customers to achieve profitable deals and mutual satisfaction Maintain logs and records of warehouse stock and executed orders Provide stock backorder/available report to customers to update them on their order progress Prepare accurate reports for upper management Arrange sameday deliveries whenever possible Weekly meetings with Sales team to discuss customer orders, credit status and issues. Provide a responsive customer service and resolving issues in a timely manner Handle all customer queries and claims efficiently Supply invoices to customers in advance advising them of proposed loads MINIMUM ESSENTIAL QUALIFICATIONS : Matric Minimum of 4 - 5 years' experience in CLIENT LIASON in road transport / logistics / courier industries Must have held a similar / previous role of Client liaison / Customer Service Agent Proficient on Winfreight / Winfocus (other tracking programmes) Available immediately (ADVANTAGEOUS) Experience in managing all aspects of shipping routes and delivery, specifically in respect of customer service & excellence & complete customer satisfaction Excellent customer service & satisfaction deliverable telephonically & electronically Ability to work with little supervision and track multiple processes Proficient on all MS Office packages with MS Excel Outstanding organizational and coordination abilities Excellent communication and interpersonal skills Ability to work in a fast-paced environment & able to multi-task Own reliable vehicle or arranged transport SALARY ON OFFER: R9 000.00 TO R9 500.00 PER MONTH PERMANENT POSITION URGENT VACANCY Apply Now

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CLIENT LIAISON AGENT (ROAD TRANSPORT/LOGISTICS / COURIER) R9 000.00 to R9 500.00 per month - Port Elizabeth

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