Collections Agent Needed at Capitec Bank - South Africa
To call defaulting Capitec Bank clients and negotiate repayment of loans, maximizing client retention and minimizing bad debt. Qualifications National Senior Certificate (Grade 12) or National Certificate (Vocational) Experience 1 – 2 years collections experience in a collections call centre 1 – 2 years’ experience on Predictive Dialler, Tallyman collections system and Avaya soft phone Knowledge and skills Call centre processes and procedures, customer care and service protocol Communication skills (verbal & written) in English and Afrikaans Computer Literacy (MS Word, MS Excel, MS Outlook) at a basic level Emotional resilience Ability to speak an African Language an advantage Good Listening and comprehension skills Telephonic skills Conflict management Attention to detail and high level of accuracy Negotiation skills Ability to work independently and as part of a team Additional Requirements Ability to work in an open plan environment Willing and able to work extra hours, outside normal business hours as and when required Willing and able to work shifts within a 45 hour work week (Monday – Sunday) Clear criminal and credit record How to Apply Click here to apply online
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