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Become an architect of the luxury leisure experience within a vibrant community in Cape Town - building and maintaining a brand's community — both online and offline — and public perception of an exciting, innovative and fast developing leisure brand Minimum Requirements: Minimum of 2 years hospitality experience Experience in Hosting events Experience in brand building and management Experience in a similar position will be advantageous Skills: Decision-making and problem-solving Creative and critical thinking Leadership Time management Networking skills Excellent communication Attention to detail Coaching and mentoring Main Requirements of the Position: Develop and update customer value propositions for the club. Drive membership sign-ups through various communication and sales channels. Implement return and retention strategies to keep members active. Create strategic special offers and deliver direct marketing offers. Maintain databases for regulars, VIPs, and DOT Sales & Marketing. Collaborate with the Marketing & Sales team for key events and groups. Execute sales and marketing strategies for membership growth and revenue generation. Maintain database in OPERA. Regularly clean and update databases. Communicate events and special offers to members. Manage member communications, renewals, and terminations. Report and manage sign-on and sales performance. Design and implement incentives for sign-on. Attend member events and address member queries. Ensure delivery standards meet member and property partner expectations. Resolve escalated member queries and maintain good relationships. Communicate community offers to new members. Ensure overall well-being of members and property partners. Address guest complaints within the department. Ensure VIP guests receive appropriate greetings. Upsell F&B, accommodation, and tourism services. Maintain website updates and high service quality. Monitor food service standards and handle food complaints. Collaborate on events and aesthetics at partner suppliers Engage in community initiatives and brand promotion. Build relationships with stakeholders and seek growth opportunities. Attend and participate in club events, tournaments, and meetings. Ensure adherence to brand standards and a positive brand reputation. Manage administration tasks, including handling guest opinions and complaints. Evaluate public guest opinions on platforms like TripAdvisor. Investigate and address guest complaints within the department. Maintain accurate procedures and documentation for department staff. Foster a welcoming and inclusive environment for members and guests. Act as the primary point of contact for member inquiries, concerns, and feedback. Lead the design team from concept to construction documentation. Conduct on-the-job training and coaching sessions. Ensure recruitment procedures are followed for an efficient and skilled team. Complete HR status forms and conduct timely probationary and performance reviews. Maintain accurate attendance records and uphold uniform standards. Ensure fair and equitable discipline is applied. Further own knowledge of management methods and principles. Be available for relief management and contribute to upgrading management standards and maintenance procedures. If no reply is received in 4 business days please consider your applciation unsuccessful, only shortlisted candidates will be contacted Apply Now

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