Credit Controller - South Africa
KEY RESPONSIBILITIES Policies and Procedures • Ensure adherence to collection policies and procedures. Collections and Targets • Monitor and manage a debtor’s portfolio of no more than 480 accounts. • Achieve and maintain collections and targets set per company protocol. • Actively collect payment according to payment terms • Performs reconciliations of allocated accounts daily. Overdue Accounts • Attend weekly meetings with the credit supervisor to review all defaulting accounts. • Ensure the correct escalation process is followed for the Reminder Letters. • Feedback on the top 20 overdue accounts must be prepared and discussed weekly. Hand Overs and Bad Debts • Follow the correct protocol before blacklisting a client, and then proceed to blacklist clients. • Inform the credit supervisor of any liquidations, absconded clients and business rescue’s immediately. Credit Notes, Invoices and Adjustments • Check that all credit notes and adjustments are raised correctly. • Investigate all reasons for credit notes to ensure that they are valid. • Submit all credit notes requisitions to the regional credit supervisor. • Raise all rate queries and stop billing on closures with the billing department. Month-end Activities • Ensure that all re-allocations of unallocated deposits are completed. • Ensure that all journals’ requisitions are raised by 12h00 on the 4th working day of the new month. Cash / Suspense Accounts • Ensure the bank statements deposits are captured and allocated daily. • Ensure that all suspense accounts are reconciled and cleared monthly. • Obtain all remittance advices for all deposits received on allotted debtor’s accounts. Financial & Reporting • Prepare commentary on top twenty clients each month for the region Auditors • Assist auditors as and when required. Meetings • Regular one on one book reviews with the credit supervisor • Attend monthly and weekly meetings where required. • Regularly attend customer meetings. Customer Care & Queries • Promote a high level of focus on customer care with relevance to all customer complaints and queries. • Maintains accurate and complete client information on the system • Ensure that such queries and complaints are dealt with efficiently, accurately, and promptly. • Ensure a 48-hour turn-around-time on all customer queries. Inter-departmental Relations • Ensure that inter-departmental relationships between Accounts Receivable and other areas are maintained at high levels. • Ensure a balance is maintained between sales and credit objectives. Projects • To get involved in any additional projects as and when required. SUPERVISORY RESPONSIBILITIES None QUALIFICATIONS and EXPERIENCE: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. ? Degree or Diploma within the accounting field ? Minimum 3 years’ experience in a financial environment ? Capacity to deliver under pressure ? Good people skills ? Ability to prioritize and meet deadlines and targets ? Excellent communication skills, both verbal and written ATTRIBUTES: • Attention to detail and ability to work accurately and deliver quality outputs. • Good problem-solving skills. • Ability to work under pressure and meet tight deadlines. • Strong interpersonal, communication, influencing and relationship-building skills. • Willingness to work overtime when needed.
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