Job Objectives

This critical group of employees must be able to maintain a caring, efficient, knowledgeable and effective interface with customers at all times, resolve customer queries and maximise cash collection across the board within credit terms to minimize disconnections.
This important role must ensure that all credit control responsibilities and duties are carried out accurately and within set time limits, whilst providing a first class service to all our customers.
The credit controller must manage overdue accounts, reduce the companies risk and minimise losses.
Daily management of debts and collections effective, systematic and prompt follow up of outstanding debt
Debtor account reconciliations rectifying of previously mishandled accounts
Convert cash paying accounts to debit order thereby improving cash flow
Attend to all customer queries internal staff & external clients by providing accurate advice on billing queries
Submit credit requests to Collections/Credit Control Manager for approval
Report to management on outstanding issues and inform them early of potential debtors problems

Job Skills

Minimum Requirements

Grade 12
Strong credit control experience
Preferably 2 years debtors and telecommunication industry experience Preferably in a customer centric environment

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