We are currently recruiting for a Call Centre Representative with a passion for sports betting that will be the liaison between our company and its current and potential customers. The successful candidate will be able to take initiative in effectively solving customer issues, complaints, and inquiries, keeping customer satisfaction at the core of every decision and behavior. We are currently recruiting for a Call Centre Representative for sports betting that will be the liaison between our company and its current and potential customers. The successful candidate will be able to take initiative in effectively solving customer issues, complaints, and inquiries, keeping customer satisfaction at the core of every decision and behavior. Manage large amounts of inbound and outbound calls in a timely manner. Follow communication “scripts” when handling different topics. Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives. Seize opportunities to upsell products when they arise. Build sustainable relationships and engage customers by taking the extra mile. Frequently attend educational seminars to improve knowledge and performance level. Qualification: Matric Must have a minimum of a standard grade C aggregate in mathematics. Experience: Previous experience in a customer support role. Strong phone and verbal communication skills along with active listening. Customer focus and adaptability to different personality types. Must be willing to work shifts. The Call Centre is a 24-hour operation and agents work on a rotational shift basis. Must have own reliable transport. Ability to multi-task, set priorities and manage time effectively. Sports knowledge is essential. Customer focus and adaptability to different personality types. Current sports knowledge is essential Additional Requirements: Fluent in English Computer literate Must have reliable transport Must reside in the area Team player Ability to multi-task, set priorities and manage time effectively. Strong phone and verbal communication skills along with active listening Must be willing and flexible to work rotational shifts. Basic understanding of betting and betting odds (Factions and Decimals) Updated knowledge of current sporting event Apply Now

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Customer Care Agent - HO - South Africa

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