Customer Service Agent (ORT) - Kempton Park
safair
Safair Operations, operating as FlySafair , has a vacancy for a Customer Service Agent at our base in OR Tambo International Airport . The successful applicant will report to the Manager: Base Airport . RESPONSIBILITIES: Assist passengers with ticket sales, bookings and flight changes including explaining rules, terms and conditions, regulations and procedures as and when required; Assist customers when there are flight disruptions and/or cancellations; Handle and safeguard of confidential information; Address any complaints in a professional and timeous manner; Escalate any problematic issues to the Supervisor on duty; Provide professional Customer service at all times. REQUIREMENTS: Grade 12; Airport experience and ticket sales within an aviation concern; Able and willing to work on weekends, public holidays, flexible hours, and shifts, as and when required; Good knowledge and understanding of a computer and Microsoft Office (Word, Excel and Outlook); Excellent understanding of delivering great customer service; Excellent written and verbal command of the English language including proper phone etiquette; Conflict resolution skills. PERSONAL ATTRIBUTES: Punctual; High degree of patience and assertiveness; Trustworthy, professional and reliable, including dealing with confidential information; Immaculate timekeeping; The ability to work well under pressure; Practice good time management; Customer-focused and service-orientated. APPLICATION GUIDELINE : No external email applications will be accepted. Should no feedback be provided within two (2) weeks from the closing date, please consider your application as unsuccessful. FlySafair reserves the right Not to proceed with this vacancy To appoint the selected candidates based on its operational requirements. Reference number – JHB000882 Preference will be given to members of under-represented designated groups.
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