Customer Service Centre Agent - Brackenfell
Are you a skilled problem solver with a passion for delivering exceptional customer service? We are seeking dedicated Customer Service Centre Agents to join our team As a key player in our organization, you will have the opportunity to handle escalations, address complaints, and take initiative in resolving issues. If you thrive in a fast-paced environment, work under pressure to ensure customer satisfaction and retention then this can be your new home. Responsibilities: You will be shifted from Monday - Sunday between 8am and 8pm Handle customer escalations and complaints with empathy, professionalism, and efficiency Proactively identify and resolve problems, going the extra mile to ensure customer needs are met Take initiative in finding solutions and addressing customer concerns promptly Work effectively under pressure, maintaining composure and delivering quality service during peak periods Focus on customer retention, building strong relationships and providing personalized assistance Deliver exceptional customer service that exceeds expectations, ensuring a positive experience at every touchpoint Requirements: Matric Certificate 3 to 5 years' Customer Service experience Proficient in Microsoft O365 with a focus on applicable tools to execute areas of function Strong problem-solving skills and the ability to think on your feet Excellent communication and interpersonal skills to build rapport with customers Resilience and the ability to thrive in a fast-paced and challenging environment A proactive attitude and the ability to take initiative in resolving customer issues Prior experience in a customer service role is preferred
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