Customer Support Representative - Secunda Neg - South Africa
BA Personnel
BA Personal as a specialist in our field of expertise with extensive experience in placing niche and specialized roles both Nationally and Globally, is known for attracting and representing high caliber candidates. Our clients are diverse Leaders in their respective Industries and Representatives across all business sectors. Excellent opportunity for a highly experienced CUSTOMER SUPPORT REPRESENTATIVE - based in Secunda. Site Surveys: Evaluate the customer's on-site requirements in terms of crane capacity, additional transport, rigging and equipment. Quotations: Formalising the sales offer by providing the customer with a documented quotation specifying pricing in the prescribed format. Documentation: Ensure that clients submit all relevant documentation required to formalize the trade relationship i.e. credit applications, vendor applications etc. Client Relationship Development & Management: Source new business opportunities; Manage existing client base; Coordinate price and/or discount negotiations as deemed appropriate; Ensure that client dissatisfactions and complaints are formally addressed and resolved; Ensure customer's account is within payment terms; Engage with customer if account is overdue on payment; In conjunction with the finance department facilitate the successful conclusion all outstanding payment issues. Timeous coordination of all billing . Branch administration support with all month end requirements. Administration Liaise with Operations in terms of client requirements and secure booking/s with the submission of prescribed documentation. Ensure all Hire Agreements are signed and the office order is received Ensure that the money is banked before the hire occurs, for all cash clients Resolve queries relating to invoices, log sheets and clients general queries. Daily sales report update and balancing with cranes utilization report at month end. Ad hoc Extensive travel and flexibility to work outside of standard office hours Standby on weekends Support other role functions MainPurpose of job Grow the company's market share by securing relationships with clients and in so doing generate company revenues. Key Stakeholders Customers, Contractors Sales Team, Operations, Workshop, Logistics Finance Dimensions Profit & Turnover targets as per regional budgets Regional cover assigned Key Competencies / Skills Work independently Working knowledge of crane operations Accurate interpretation of crane capacity charts and site requirement Must be sales driven and customer orientated. Must be trustworthy and ethical. Above average computer proficiency Financial Acumen Negotiation skills Cold calling Grade 12 or equivalent Qualification in Sales A minimum of 3 years in the same / a similar environment Knowledge of the mobile crane hire industry
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