Customer Support Specialist (French Speaking) - Neo Group - Cape Town Region

At Neo Group, where passion meets purpose As an employee-focused employer, we take pride in cultivating a dynamic workplace where your growth and well-being are our top priorities. Join us for a rewarding career journey filled with exciting challenges and endless opportunities. Elevate your career with us – your success is our success Neo Group is seeking a motivated and customer-oriented individual to join our team as a Customer Support Specialist. As a French-speaking Customer Support Specialist, you will be responsible for providing exceptional service and support to our French-speaking customers. Responsibilities : Respond to customer inquiries and provide prompt and accurate assistance in French through chats & emails. Handle customer complaints and resolve issues effectively. Ensure customer satisfaction through professional and courteous communication. Maintain detailed and accurate records of customer interactions and transactions. Identify opportunities for process improvements and provide feedback to management. Requirements Fluent in both French and English. Previous experience in customer support or a similar role. Excellent communication skills, both written and verbal. Patient, empathetic, and customer-focused mindset. Strong problem-solving and conflict resolution skills. Ability to multitask and work efficiently in a fast-paced environment. Having an experience with crypto is huge plus. Ability to multitask and work efficiently in a fast-paced environment. Ability to work in shifts - Morning, Afternoon, Night. Ability to work 5 days a week(including weekends). Benefits Hybrid work opportunity. Flexible working schedule. Interesting product. Salary and bonuses based on your performance. 5-day work week. Learning opportunities. Career growth prospects. Attention This is not an internship but an excellent permanent job. We are looking for people who will stay with us for the long term :) Apply Now

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Customer Support Specialist (French Speaking) - Cape Town Region

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