Join my client as a Debtors Supervisor and be at the forefront of ensuring timely payments, maintaining strong client relationships, and fostering a high-performing work environment.

This role is based in Bryanston, Johannesburg North.

Responsibilities:
Processes and Procedures:

Ensure timely delivery of documents to clients.
Verify that all necessary supporting documents are attached according to client specifications.
Promptly allocate all payments.
Oversee team processes to ensure compliance with established procedures.

Effective Communication:

Maintain open and effective communication with both internal and external clients to cultivate strong relationships.

Client Liaison:

Participate in client meetings at their premises.
Conduct regular meetings with clients alongside the CGM, Debtors Controller, and Debtors Supervisor.

Monitor and Maintain Age Analysis:

Ensure clients adhere to agreed-upon payment terms.
Regularly review age analysis reports to monitor outstanding balances.

Queries:

Resolve client queries within a 24-hour timeframe.

HC People and Performance Management:

Efficiently manage the team.
Conduct staff appraisals and develop Performance Development Plans for under performing staff.
Assist in the recruitment, selection, and appointment of new staff members.
Ensure timely submission of required forms to Payroll and HR.
Provide training and development opportunities for staff.
Delegate tasks effectively and provide guidance as needed.
Ensure staff awareness of the Code of Conduct and Company policies.
Drive initiatives aimed at reducing costs.
Facilitate smooth handover processes during staff transitions.
Conduct monthly one-on-one meetings and team meetings to address any issues.
Maintain a tidy work area and adhere to office protocols.

Other Responsibilities:

Redirect emails as necessary.
Ensure adherence to job descriptions.
Promote company vision and programs.
Perform quality control checks on documents and financial statements.
Assist with manual processing of transactions and journal entries.
Minimize financial risks and provide appropriate advice to clients.
Assist with ad-hoc tasks assigned by the manager.
Report any irregularities and assist colleagues when needed.
Dispute fraudulent charges with relevant card companies within specified timelines.
Monitor internal controls and promptly report any identified risks to management.

Qualifications and Experience needed: