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Luxury Business hotel in Cape Town CBD is requiring a Deputy General Manager. THIS IS A LIVE OUT POSITION - FACE TO FACE INTERVIEWS IN CAPE TOWN ONLY Key Areas of Responsibility: General Management, HR & IR processes, Rooms Division Management Prerequisites: Minimum of 5 Years as a Deputy GM in a 4 Star Hotel Human Resources knowledge and assisting with recruitment and enforcing the in-house disciplinary code Excellent knowledge in Rooms Division Departments Exposure to Financials and Revenue from all Hotel Departments Has an excellent eye for attention to Detail Is firm and assertive and can make good business decisions Can Implement High Standards, Procedures and Structures Must be savvy on Word, Excel, PowerPoint, Training Is a Team Leader and earn respect from a dedicated team at the hotel Own transport is essential for this position Must be able to communicate in English & Afrikaans writing and speaking Person of sober & honest habits. Criminal check is a compulsory requirement for all candidates considered for the opportunity Prepared to take a random Drug, Alcohol or Poly Graph test should the company require this to be done Extensive hands-on experience Available to work when needed, including weekends, holidays, and nights. Not a Clock-watcher CAN-DO attitude Willing to be Flexible to the work environment Good communication skills to find out exactly what your guests require Personal charm on dealing with guests telephonically & face to face DUTIES AND RESPONSIBILITIES: Assist the General Manager in the day to day running of the hotel. Greets and assists all hotel guests with day to day operations. Do Duty Manager shifts when required. Assists in arrival & departures at the reception desk. Checks cleanliness of hotel and public areas, lights and as well as front office staff in proper and orderly appearance and behaviour. Responsible for accurate and professional shift handovers. Prepares and checks all arrivals and assists should a guest need to be escorted to their room. Co-ordinates with all departments concerned in order to maintain smooth day to day operations in the hotel. Checks groups in, ensure switchboard carries out professional & appropriate wake up calls to guest that request this service. Handles guest complaints and other related daily problems and reports back to the General Manager on all such matters. Assists reception, business centre, cashier, concierge and porters during a busy shift. Attention to detail is very important in this front line position. Authorizes charges to be made for late room departures. Promotes and maintains good public & staff relations. Maintains and be guided of hotel policy on credit/lost and found hotel guests properties. Fulfilling the role as General Manager in the absence of the General Manager Planning maintenance work, events and room bookings. Conducts and ensures the staff are neat of appearance as well as correct attitude and behaviour, discusses problems that encountered during their shift. Need to be able to think quickly on your feet and make decisions with problems come up.  Ensure full compliance to Hotel operating controls, policies, procedures and service standards. Ensure all decisions are made in the best interest of the hotels and management. Coordination with HOD's for the execution of all activities and functions. Overseeing and managing all departments and working closely with department heads on a daily basis. Must have previous management experience Small Luxury Hotels, strong rooms division manager background preferred. Job Type: Full-time Salary: R30,000.00 - R35,000.00 per month Apply Now

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