Field Service Technician Midrand - Midrand
Network Engineering
Reference: NES018339-KOMU-1 The Field Service Technician is responsible for providing professional in-field support by performing health evaluations, installation and startup services, product training, warranty support, periodic maintenance, and repairs of industrial mixing equipment. This is a customer facing position and requires strong communication (verbal and written) and presentation skills along with a commitment to service excellence. Field Service Technician Based in Midrand - Supporting SA and Africa Territories Key Responsibilities: Travel to customer sites to perform equipment health evaluations, installation & startup services, product training, warranty support, periodic maintenance, and in-field repairs of mixing equipment. Prepare written reports, including detailed summary of services performed, recommendation follow-up activities, and any opportunities identified (i.e.: equipment requiring maintenance or repair, lack of spares for critical equipment). Read assembly specifications and engineering specifications to troubleshoot, test, and repair equipment at customer sites. Offer the customer opportunities to improve equipment performance, including suggestions for replacement mixers, spare parts, and master service agreements. Ensure repaired products meet technical specifications and perform diagnostic tests to confirm proper functionality of repaired equipment. Supervise, advise, and train customer's service personnel on correct installation, commissioning, and maintenance of mixing equipment. Respond to customer questions regarding operation and malfunction of mixing equipment, provide telephone support for start-up or troubleshooting when necessary. Maintain an unwavering commitment to safety policies and procedures. Requirements: Mechanically experienced and knowledgeable, with Africa travel experience. Experienced in Microsoft Office Suite & SAP preferred. Well experienced working directly with customers. Ability to read and interpret maintenance and repair manuals and manufacturing drawings. Ability to work independently and as a member of a team. Education and Experience: Relevant University qualification and minimum 3 years of hands-on experience as a Service Technician working on relevant Industrial Equipment. A valid driver's license is required. Experience with repair and maintenance of industrial gearboxes or rotating equipment required. Overhead crane and rigging knowledge required. Safety certification(s) is an advantage.
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