Food & Beverage Manager FS - Table View
Radisson Hotel Group
TASKS, DUTIES AND RESPONSIBILITIES ASSESS, EVALUATE AND ENSURE FOOD & DRINKS GOALS ARE MET Develops, implements and evaluates the hotel's marketing plan, general plan, marketing and sales strategies to ensure optimum guest satisfaction, sales maximisation and profitability Monitors present and future trends, practices and systems in the Food & Drinks industry to ensure that the hotel's Food & Drinks operations are competitive in the market place Conducts weekly inspections of the Food & Drinks regions to ensure the property and FF&E are kept in the best condition, and recommends preventive maintenance to the Assistant Curator where needed Participates in development of recognition programmes for staff, advertising and promotional programs and campaigns to increase market awareness and penetration Randomly inspects all Food & Drinks regions on a daily basis to ensure facilities and equipment are clean, well maintained and replaced if necessary Checks the Food & Drinks outlets' reservation lists, hotel arrival list, conference guest list, and VIP list to ensure that own staff is aware of VIP guests Is proficient in all Food & Drinks procedures to be a resource when needed Challenges employees within department to achieve optimum food cost percentage and service per employee Controls and analyses departmental costs on an ongoing basis implements relevant actions HUMAN RESOURCES MANAGEMENT Screens, interviews and selects potential employees Checks that staff meets and exceeds guest expectations by training and encouraging staff to provide Yes I Can service Identifies training needs, and makes sure staff receives training, including skills training to provide consistent, knowledgeable, and reliable service Identifies employees with potential for promotion and/or transfer and makes recommendation to the Lead Creatives and Assistant Curator Works closely with the Lead Coach on the following Human Resources related tasks: Performance appraisals Coaching Counselling Discipline and grievance Employee relations EMPLOYEE RELATION Fosters and develops effective employee relations between other departments within the hotel Keeps effective internal communications, including daily meetings with all staff to ensure optimum team work and productivity Looks for ways to motivate and challenge employees
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