Front Office Manager - Green Point
status
Luxury Hotel in Cape Town is looking for a Front Office Manager to ensure that the front desk/reception area is prepared, organized and efficient by maintaining the required operating service standards, leading, training and motivating the front office staff. A recent professional profile photo is to accompany your application EMPLOYMENT TYPE : Permanent SECTOR : Admin BASIC SALARY : Market Related START DATE : A.S.A.P / Immediate REQUIREMENTS: 3 Years’ experience in supervisory or management position Hotel Diploma or Certificate (advantageous) Proficient in Opera, Micros, MS Word, Excel and Outlook High level of leadership and motivational skills Excellent planning and organizational skills Must be Guest and Service driven Decisive and Organized DUTIES: Operations: Ensure the Shift Leader and the reception staff are on the desk on time and actively completing work Ensure all staff are attired professionally and in line with hotel standards Pit checks, spot check invoices and ensure that DB’s are correct Check all arrivals and departures against PMS System Ensure all registration cards are prepared and all FO systems are in working order and report all malfunctions to IT Ensure VIP and other noticeable arrivals/departures are flagged Deal with and resolve guest queries immediately and follow up for satisfaction Reconcile all credit card machines at the end of the shift Complete cash ups at the end of the shift Roster staff to ensure maximum efficiency during busy periods Assist with training and development of front office staff Ensure key card machine is checked daily for errors and discrepancies Financial Controls: Ensure all billing is completed timeously and accurately Spot check night audit reconciliations and void reports Correlate daily credit card machine totals to PMS Credit card totals Staff Management: Provide effective leadership through professional management and encouragement of all subordinates Ensure FO staff are fully cognizant of the companies’ rules and regulations and that it is upheld at all times Ensure training is implemented and maintained according to hotel policies Should you meet all the requirements, apply on our website at www.statusstaffing.com today. Should you not hear back from us within 10 working days, please consider your application as unsuccessful. We will retain your credentials for future similar roles.
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