Front Office Supervisor - CBD - Cape Town City Centre
Tanya Serra
Job Posted: 28-Feb-2024 Location: Cape Town We are looking for an experienced Front Office Supervisor who enjoys working in a busy environment. Education and Experience A recognised qualification in Hospitality Management 2-3 years relevant experience in a similar position within a hotel environment Proficiency in Microsoft packages as well as extensive knowledge of Fidelio Opera Experience in IR management and disciplinary processes Good leadership and interpersonal skills essential Ability to work Both Day and Night Shift Tasks Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Assist management in training, evaluating, counseling, motivating and coaching employees Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Deal with guests complaints and action Ensuring rosters are in accordance with occupancies. Administrative duties – payroll input and training. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems Guest Relations Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible. Address guests' service needs in a professional, positive, and timely manner. Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible. Assist other employees to ensure proper coverage and prompt guest service. Thank guests with genuine appreciation and provide a fond farewell. Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines Engage guests in conversation regarding their stay, property services, and area attractions/offerings. Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process to resolve issues, delight, and build trust. Job Title Front Office Supervisor - CBD Employer Type Employer Type -> Hotels Job Type Job Classification -> Front Office Manager FT/PT Job Type -> Full-time Province Location -> Western Cape Town/City Cape Town Salary Type Monthly Salary unspecified Start Date TBA Redirect me to HotelJobs.co.za to apply for this job
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