Internal Sales Administrator - Pinetown - Pinetown
Mpact Plastics
An opportunity has opened up at Mpact Plastics Pinetown for an Internal Sales Administrator. This is a multi-faceted role, requiring a high-energy professional with a background in internal sales and customer management. The incumbent will report to the Operations Manager. Your key responsibilities will be: Resolve customer complaints related to outstanding purchase orders, price queries, and quality-related issues Update customer/s on delivery date/time and or progress on any query/complaint received. Communicate product orders to a third party. When required, source alternative providers for example bottle printers or label stickers. Manage purchase orders and deliveries of COD customers. Transfer goods from an internal location to a valid location Daily interact with the Planning Department to ensure that the product will be available as per the order received. Daily interact with Heads of Departments to be made aware of any (1) breakdowns and or (2) mould readiness. Submit the correct information for product system setup to the Planning department. Qualifications: Required: Completed tertiary qualification in Sales and/or Marketing. Required: Intermediate Microsoft Excel & Microsoft Office Required: Working knowledge of customer profiles Preferred: Working knowledge in the Plastic Industry and FMCG Job Requirements: A minimum of 2 years of working experience in internal sales and or customer support environment Strong negotiation skills Problem-solving skills Clear communication skills Good timekeeping is essential
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