IT Application Support: MiWayLife Parktown, Gauteng - Johannesburg
Sanlam
MiWayLife is dedicated to supporting, growing and empowering clients with affordable, simple, and suitable solutions, primarily through telephonic intermediary channels. We have approximately 120 tied sales agents, all dedicated to meeting the financial needs of our clients and prospective clients. MiWayLife’s vision is to establish a world-class direct financial service business that seeks to: offer its clients excellent service, superior value products, and fair treatment always; be an employer of choice; and be a good corporate citizen and play a meaningful role in the transformation of the Financial Services industry. MiWayLife’s culture is values-based and is built around the pillars of Accountability, Attitude, Energy Freedom and Professionalism. We are a family of vibrant and energetic free-thinkers, constantly looking to innovate and disrupt. What will you do? This is specialist IT support role reporting to the COO. The primary responsibility of the role is to provide the business with end-to-end hardware and software support and technical problem solving. Key focus areas include: Setting up of new employees with IT/technology requirements/accesses Ordering/purchasing of IT hardware IT technical support with problems (troubleshooting) Manage IT changes (i.e.: upgrades) Management of asset register and IT storeroom Undertake vendor and stakeholder liaison management Manage access cards and cameras What will make you successful in this role? Qualification & experience : Grade 12 or equivalent IT related qualification: i.e.: IT Engineering Diploma 5 years experience as IT support in a call centre environment Knowledge and skills: IT: MS: Office (Excel, Word, PowerPoint, Access, Outlook) MS: Teams Microsoft Windows Dialer tools: Thought Express; Vici dialer; Mintinga Virus applications Servers, networks and firewalls SCCM application CA Service catalogue Service Desk Broad Hardware and Software technical knowledge (set up and configure) Business: Financial services industry knowledge (basic) Call centre operations and sales/customer dialling processes Procurement and purchasing/invoicing processes Asset registers/management Stock and supply chain management Risk management (business continuity relating to IT) Vendor and stakeholder management/SLA management Personal attributes: Service orientation Pro-active/ takes initiative Accountable, takes responsibility Quality orientation/attention to detail Problem solver Good communicator Good time management and daily planning Optimises work processes Qualification and Experience Degree or Diploma and the required Certification with 4 to 6 years related experience. Knowledge and Skills Problem Tracking Tools Computer Installation Compliance Monitoring Computer Operations Knowledge Information Reporting Personal Attributes Interpersonal savvy - Contributing independently Decision quality - Contributing independently Action orientated - Contributing independently Optimises work processes - Contributing independently Build a successful career with us We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realize their worth. Core Competencies Being resilient - Contributing independently Collaborates - Contributing independently Cultivates innovation - Contributing independently Customer focus - Contributing independently Drives results - Contributing independently Turnaround time Due date for applications: If you meet the above criteria, and you are interested in applying for this role please submit your CV. The closing date for applications is 29th March 2024. Please note that the recruiter reserves the right to withdraw the advertisement prior to the closing date, or to allow for further applications to be submitted after the closing date indicated. Turnaround times The time taken to complete this process depends on how far you progress and the availability of managers. Our commitment to transformation MiWayLife is committed to transformation and embracing diversity and our employment equity plan and targets will be considered as part of the recruitment process. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society as well as people with disabilities.
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