IT Business Support Consultant - Pretoria
About Our Client:
Our client is a leading medical scheme based in Pretoria, dedicated to providing comprehensive healthcare benefits to its members. They are committed to innovation, quality service, and the well-being of their clients. In line with their growth and commitment to excellence, they are seeking a dedicated and experienced IT Business Support Consultant to join their team.
Functions:
• Partner with different departments to facilitate support between business operations and IT systems.
• Provide user support on various BIT platform modules, including claims, finance, membership, and manage healthcare.
• Respond to user queries and issues promptly, resolving or escalating as necessary.
• Assist trainers in developing training material for BIT systems.
• Provide regular feedback on process and business changes.
• Generate management reports to improve business systems and processes.
• Collaborate with external partners, such as 2Cana, to resolve issues.
• Work independently with minimal supervision to meet performance metrics..
Skills:
• Proficiency in MS Word, Excel, Office, Outlook, and Internet.
• Strong organizational skills with attention to detail.
• Excellent negotiation skills.
• Bilingual in English and Afrikaans with strong interpersonal communication.
• Team player with a caring attitude.
• Flexible in adapting to changes and management decisions.
• Proficient in problem-solving techniques and record keeping.
• Leadership skills and ability to maintain good interpersonal relationships.
Requirements:
• Grade 12 or equivalent.
• Diploma in IT or related field.
• 4-5 years of experience in supporting users on the system in use.
• 2-4 years of experience in supporting users on Health Information Platform or Oracle-based systems.
• Exposure within the Medical Aid environment is advantageous.
• Analytical thinking and strategic thinking skills.
• Strong problem-solving abilities.
• Customer-focused with excellent listening skills.
• Attention to detail and accuracy in work.
Remuneration:
• Competitive salary commensurate with experience.
• Exceptional benefits program including 23 days of annual leave, 8-hour workday with a 30min break, life cover, disability benefits, funeral cover, pension fund, medical aid, and more.
• Office perks: free parking, Wi-Fi, landline phone allowance, on-site gym, subsidized meals, free refreshments, Athletics Club, Pilates, and wellness programs.
• Dynamic team interactions, recognition programs, and incentives.
Join Our Client: Be part of a team that values innovation, quality service, and the well-being of its members. Apply today to contribute to a leading medical scheme's success and make a difference in the lives of many.
Application Process
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