IT Support Technician - Randburg
PRIMARY FUNCTION: The primary functions of an IT Support Technicians is to install, maintain and repair hardware, software and networking components to ensure the smooth running of all information systems. An IT Support Technician must have the skills to manage, diagnose, repair and maintain all IT related systems required by the Company. The technician is responsible for a reliable IT environment from installation to end-of-life. ESSENTIAL FUNCTIONS: Ensure usability by configuring and installing the software and hardware components Maintain the software and hardware for all WANs, LANs, emails, telecoms and internet connectivity Ensure that all electrical safety standards are always met. Restore or replace faulty or damaged Safeguard the privacy and security networks on computer systems Ensure security by upgrading and installing anti-virus software and upgrading systems to enable all computers to have compatible software Test new hardware and software Provide tech support and be the first in line to contact when reporting an error Daily backup operations Maintain all technical documentation Manage Service Level Agreements with IT related suppliers Ensure company and group IT procedures and guidelines are aligned SPECIALIZED KNOWLEDGE, QUALIFICATIONS AND SKILLS (Soft, Technical and System): High school Related tertiary qualification is essential A, N 3 year experience as an IT technician or similar position with ambition to progress in the IT Windows and Mac OSX knowledge Strong desktop, operating system and software is Microsoft Exchange 2016/2019 experience with Microsoft Certification. Experience with CCTV will be advantageous (IP CCTV) Excellent written, verbal, and interpersonal 10.Ability to work after hours, over weekends and on public holidays with short or no notice. ADDITIONAL INFORMATION: Must Have valid driver’s license Own reliable transport Must be able to communicate with customers and answer any technical Self-motivated with the ability to use initiative and operate with minimal supervision Not get involved in any unethical business practices. Team culture / dynamics: Self-motivated and independent, helpful and supportive, competitive for opportunities.
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