IT Support Technician - Durban
Responsibilities:
Required knowledge of the following:
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- Microsoft 365 Management
- Microsoft Teams & Zoom troubleshooting & support
- Warranty Report generated monthly with EOL dates for workstations
- Active Directory support
- Email support Exchange
- Password changes
- Scheduled Patch Management for workstations (Microsoft Windows)
- Scheduled firmware updates To be scheduled after hours*
- Connectivity troubleshooting
- Monthly Executive Summary Report
- Knowledgeable & experienced IT Support team
- Knowledgeable recommendations for hardware/software requirements/upgrades
- All new Desktops/laptops pre-configured before handed to users
Required knowledge of the following:
- Workstation (Laptop/Desktop) Support
- Server support
- Anti-Virus for all workstations & servers (Desktop/Laptop) Bitdefender License
- Firewall Administration Support
- Network Device Support Switches + Wi-Fi Access Points
- Liaison and support with Fibre Service provider and VOIP
- Network connectivity of electronic devices, including scanners, and printers, photo copiers
- IT related qualification
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