Junior It Support Engineer Port Elizabeth - Port Elizabeth
EnableSA T/A EnableSA Pty Ltd
Our national client is seeking a Junior IT Support Engineer to join the Port Elizabeth team, · Provide technical support to end-users via phone, email, or in-person, troubleshooting hardware, software, and network issues. · Install, troubleshoot, and maintain hardware including laptops, desktops, printers, VOIP devices, and networking equipment (both wired and wireless). · Diagnose and resolve faults logged on the company's helpdesk system, escalating to the Systems Administrator when necessary, with agility and precision. · Assist in the setup and maintenance of network infrastructure, including routers, switches, and wireless access points. · Collaborate with senior IT staff to resolve complex technical issues and escalate problems as needed. · Document and track support requests and resolutions using ticketing systems. · Perform routine maintenance tasks, such as system updates, patches, and backups. · Assist in the implementation of IT security policies and procedures to safeguard company data. · Provide training and assistance to users on basic IT procedures and best practices · Grade 12 · Minimum 1-2 years of experience in a desktop support environment · Proficiency in Windows Desktop Operating Systems (Windows 8/8.1/10/11) and Microsoft 365. · A certification preferred. · Fundamental knowledge of TCP/IP networking, including DHCP and DNS.
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