Lump Sum Claims Team Leader - DISCOVERY LTD - Sandton

Lump Sum Claims Team Leader Business Unit: Discovery Employee Benefits Function: Administration and Office Support Date: 20 Mar 2024 Achieve more than YOU BELIEVE Discovery - Employee Benefits Lump Sum Claims Team Leader About Discovery Discovery's core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society. About Discovery Employee Benefits Discovery Employee Benefits is the first and only employee benefits provider to be shaping employee behaviour, creating healthier and wealthier workforces. It is an exciting business to be in as we reimagine the way retirement savings and life insurance is brought to companies and employees. Key Purpose The primary function of this role is manage the LumpSum team ensuring that the team performs optimally. You will be expected to support, mentor, coach your direct reports and manage day to day operations. Areas of responsibility may include but not limited to Monitor team performance and activities to ensure smooth running of business processes and outputs Empower employees to take accountability for the targets agreed upon to ensure high service levels. Leading, motivating, development, coaching, training to optimize staff performance Accurate assessment, investigation, validation, and calculations of benefits payable in accordance with the goals, objectives, processes, and standard operating procedures Manage complaints, escalations, queries of clients to ensure high levels of service are adhered to Plan appropriately to ensure that business processing is not disrupted to achieve an efficient team Manage projects relevant to LumpSum team to ensure delivery within the agreed timeline Build and maintain with relationships at all levels service providers and internal departments to enhance organizational effectiveness and efficiency Providing effective, efficient, and professional service to all our clients, both telephonically and through written correspondence. Analyze processes to identify risks and opportunities for enhancements or innovations to continuously improve the team's outputs Ensuring all risks are mitigated and escalated, this includes the identification of fraudulent activity, incident reporting and non-disclosure Quality auditing of the team's work Maintains, report, arrange, organize and update the filing systems and procedures Responding to queries ensuring they are resolved timeously and effectively and managing workflow Data analysis and reporting to various stakeholder Client meetings Reconciliation of claims Identify trends and ensuring appropriate controls are put in place Assist with audits and appropriate responses to audit queries. Managing projects. Produces new ideas, approaches or insights. Produces range of solutions to problems and do root cause analysis. Effective decision-making by "out of the box" thinking and weighing up risks involved. Understanding, application and meeting of ISO 9001 requirements Assist with Actuarial data validation checks and queries Collaboration with Technical team , could include building system requirements, system project implementation Sets appropriate standards of behaviour and outputs. Ensure that the claims process is accurate, compliant, and abreast with regulatory frameworks such as, Long Term Insurance Act, Rules of the Discovery Life Plan Guide. Ensure regular, comprehensive and appropriate management reports are generated for submission to line manager and the broader business. Personal Attributes Analytical and problem solving Communication Skills: able to communicate clearly both verbally and in writing. Reporting Skills: ability to consolidate information and compile reports reflecting the necessary relevant information Ability to communicate logically and objectively is essential components of this role. Expresses opinions, information and key points of an argument clearly. Probes for further information or greater understanding of a problem. Relates well to people at all levels. Customer Focus Interpersonal Savvy Innovation Integrity Attention to detail Planning, prioritising and organising Team Work/Collaboration Stress Tolerance Application of theory to practical processes Education and Experience Matric with Mathematics - Essential Tertiary Diploma or Degree - Advantageous COP and Intermediate Certificate (Retirement Funds II) - Advantageous Intermediate - Advanced proficiency on MS Office (Excel, Outlook, Word) - Essential 3 - 5 years operational leadership and management experience - Advantageous. 3 - 5 years Employee Benefits / claims process experience (Group Risk claims experience advantage). Relevant Industry Qualifications - Introduction to Retirement Funds COP - Essential. MS Office - Advanced Excel skills, Accounting, People management, operational processes and process mapping. Full compliance and legislative universe relating to employee benefits. Employment Equity The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply. EMPLOYMENT EQUITY The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply. Apply Now

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Lump Sum Claims Team Leader - Sandton

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