Manager Junior Rosslyn - Rosslyn
LevelUp Ltd
Seeking a Junior Key Account Manager, who must reside in Rosslyn or willing to relocate there. Build and Maintain Client relationships. Assume full responsibility for the existing client accounts. Address and resolve issues/queries and report back to relevant parties. Constantly explore opportunities to expand and grow within the existing Client Base. Can engage in consultative selling and has a business solutions approach, including the ability to understand clients business needs. Prepare, manage presentations, proposals, and account plans. Meet and exceed defined and assigned sales targets. Effectively forecast, plan, implement and deploy projects for clients. Define and adhere to Prompt response time and methodologies to client queries. Define SLAs. Ensure adherence to agreed SLAs. Ensure Clients are at all times informed on all our clients Products and Services. Analyse and map the client process and equipment volume/type flow. Update and maintain customer contact detail: (Finance, Logistics, Purchasing, Scan users/web capturing users, production). Plan and facilitate Client education on new technologies and developments (products and services). Facilitate training on our clients system and scanner and new technologies/applications. Proactively identify issues that may influence a current client to review their affiliation. Proactively investigate rates/competitor activity/competitive product/s that may influence client affiliation and explore/introduce counter measures to ensure client retention and advise Senior management of potential issues that may impact a client/s decision to review their affiliation with our client. Matric / Grade 12. Relevant Qualification. 3-5 years experience in the Automotive / Logistics / FMCG / Courier Industry. Demonstrate a clear understanding of all operational activities. Analyse the internal and external business environment and create workable solutions to address challenges and/or opportunities that will enhance business performance. Arrive at appropriate, logical, and effective decisions. Understand impact of decision making on all aspects of the business. Express oneself in a logical, clear, and understandable manner. Influence attitudes and opinions of others and gain agreement to proposals, plans and ideas, skilful at negotiating. Set high goals and standards of work for self and others. Meticulous, precise and thorough. Willing to take responsibility for own actions. Resilient. Able to recover quickly from setbacks. Display professional behaviour and language within a working environment. Cope and act with maturity and in a balanced manner when under pressure. Interpret, implement, and follow up on standards, procedures, and operating systems. Identify and organise all the resources needed to achieve the goals and targets. Effective at prioritising tasks and objectives. Set goals that are measurable and realistic, targets that are challenging yet attainable. Monitor performance against objectives and targets. Set step-by step action plans for each of the goals and follow up regularly.
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