Network Monitor Agents - Stellenbosch
Red Ember Recruitment Ltd
Red Ember Recruitment is currently recruiting Network Monitor agents in Cape Town. This is a perfect opportunity for an Information Technology graduate since training will be provided. Key Responsibility Areas: Maintains and expands customer relationships through: Excellent verbal and written communication skills. Understanding how to deliver quality service while adhering to service-level agreements. (SLAs) in a fast-paced environment. Follows and implements service delivery processes and procedures. Stay informed of customer support processes. Updates process and procedure documentation as needed. Managing, maintaining, and ensuring the accuracy of the Monitoring Systems. Generate reports that track service availability and performance of all managed and monitored systems and services. Logging of all service outages or interruptions. Follow up on the status of any logged and escalated outages. Keep customers and management informed on status updates on issues, complaints, and escalations, and document these actions on tickets. To develop a good all-round understanding of systems and networks Requirements Grade 12 is required A relevant tertiary diploma or degree will be beneficial (IT)
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