As a Network Support Technician you will be responsible for but not limited to the following:Â

Trouble shooting and resolving 1st and 2nd line connectivity, voice and firewall issues and queries.Â
Answering and actioning customer requests.
Troubleshooting equipment and services.
Escalating faults to upstream providers and driving them to completion.
Mikrotik router troubleshooting and operation.
Customer connection troubleshooting
PBX troubleshootingÂ
Involved in installations as and when necessary

Requirements:Â

A minimum of 3 years in a Support / Help Desk role
The successful candidate will have the following certifications:
CompTIA A+ and N+ (essential)
Mikrotik MTCNA (beneficial)Â
FortiGate NSE (beneficial)
CCNA (beneficial)

We are looking for an individual with strong communication skills, who displays patience and out of the box thinking when resolving issues.Â
Good Time and Risk management capabilities
Own vehicle and valid driver's licence
The company offers a family orientated work environment with excellent potential for growth and development. They are supportive in training and development and will assist in funding certifications related to the role. (T's and C's apply) Apply Now

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