Eastern Cape Office Manager 25000 Our client in the Insurance industry is looking for an Office Manager to manage and oversee branch administration and support to sales. Key responsibilities • Travelling will be required to the various offices (Mthatha, Queenstown, Lusikisiki, King Williams Town) 1. Manage all client liaison and sales support in the branch offices • Manage the service delivery to external and internal clients (TCF) • Handle and report complaints effectively (TCF) • Manage compliance and effectiveness of client service levels (TCF) • Monitor the quality of all client services administration towards sales (TCF) • Assist sales to ensure that sales targets are achieved • Management, adherence and control of client survey (TCF) • Management of business retention 2. Manage new business policy administration • Oversee efficiency & accuracy of data capturing (TCF) • Oversee compliance of quality assurance on all new business processes (TCF) • Oversee Tick off procedures and policies (TCF) 3. Manage claims administration • Review claims to ensure that personnel have processed it promptly, and made notes on the system (TCF) • Maintain that claims procedures are adhered to (TCF) • Follow procedures on storage of claims documentation (TCF) 4. Management of budgetary control • Compile budget • Manage branch office expenses within budgetary constraints • Plan and develop methods and procedures to lower operational expenses • Manage the purchasing, inventory stocks and supplies 5. Report on Branch Office Operations • Submit report on monthly administration activity on daily functioning of the offices, challenges • Provide weekly stats to Sales on outstanding correspondence on new business • Oversee the submission of claims registers 6. Management of logistics • Ensure branch offices adheres to the corporate identity • Ensure offices are well maintained • Liaise with facilities department for any maintenance related issues 7. Responsible for compliance and TCF • Adhere to company policies and procedures, code of conduct in accordance with FSB and regulatory requirements • Coach staff on relevant legislation and industry principles • Coach staff on relevant business rules, policies, procedures (Assupol, CNS, Kestrel and PL) 8. Comply with FAIS requirements • Supervise employee representative when rendering services under supervision • Submit supervision evidence to HR on a monthly basis • Mentor and train supervisee to ensure that they have a proper understanding of products • Observe meetings between employee and clients 9. Management of staff • Audit and control of attendance registers • Manage staff leave • Monitor and review staff performance monthly and bi-yearly(TCF) • Manage branch operations effectively • Responsible for training, development and on-going coaching of staff • Comply with disciplinary and grievance procedures • Management of updating IT programs 10. Management of the integration process • Compliance of cross integration of policies and procedures amongst branch office staff (Assupol, CNS, PL, Kestrel) Requirements • Degree: Business Management • RE 5 (Representatives) • RE 1 (Key Individuals) (Advantage) • Recognised qualification as per the FSB list of recognised qualifications • 4 Years' Experience in the Insurance Industry; • 3 years in Management • Experience in Category A, B, C and Retail Benefits • Legislation - FAIS, FICA, FSB, NCA, LTIA, PPR • Life Insurance Industry - Category 1 (A,B,C) • Assupol Statute • HR Legislation - Code of Conduct; BCEA, LRA, Disciplinary Codes, EE Send your CV and latest pay slip to .co.za AtripleA Recruitment and Temps wwwco.za atriplea recruitment vacancy office management
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