Operations & Customer Service Agent - Johannesburg
Our client is a rapidly growing marketplace disrupting the logistics industry across Europe. Due to significant existing and future growth, our client is looking for an Operations & Customer Service Agent to join their team. Working independently within a team, you will oversee the day-to-day operations of our logistics marketplace, ensuring bookings run smoothly for both our customers and drivers. Responsibilities included as an Operations & Customer Service Agent: The type of work you could be asked to take on and trained within are: Driver management, onboarding and compliance Onboarding of new self-employed drivers onto the client platform, ensuring all compliance is met and availability is set. Issuing and taking queries on driver pay and statements. Driver spot check and ad hoc support Marketplace bookings Route building where required, overseeing the technology solutions to create viable routes and driver schedules. Allocation of bookings when necessary Managing any cancellations and ensuring refunds are issued. Customer interaction Taking Inbound calls, logging and escalating where necessary Query, complaint and dispute resolution Vital requirements for the role of Operations & Customer Service Agent include: Ability to work 100% remotely with a quiet and permanent home working environment (checks will be required and ongoing) High level of computer literacy is required, this is a 100% online web based position High-speed, reliable internet connection (speed tests will be required and ongoing) Willingness and understanding that your full working day will be monitored and recorded by our employee monitoring software. Skills and experience needed to be successful as an Operations & Customer Service Agent: Clear English communication skills both written and verbal. Ability to learn quickly and understand software products and features. Attention to detail in configuration and documentation. Must be able to work independently as well as a member of a cross-functional team based in the UK. Ability to work in a very fast paced, high growth ever changing operational environment. If you have the drive and determination to make an impact on a growing business, apply now
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