About our Client: Our client stands out as a leading technology solutions provider dedicated to delivering the utmost customer satisfaction across diverse sectors, including businesses, governments, educational institutions, and healthcare organisations. Driven by a steadfast commitment to excellence, they strive to comprehend and tackle distinct challenges for each client, offering customised solutions that set new benchmarks in the digital era. About the Role: Join our client as a Sales Operations Associate and play a pivotal role in supporting sales operations within their dynamic Shared Service Centre. Collaborate with a high-performing team to enhance customer experiences, cultivate customer accounts, and drive operational excellence. If you're enthusiastic about delivering exceptional service, fostering improvements, and engaging with stakeholders, apply now for this exciting opportunity Role & Responsibilities: Generate precise and timely client-facing quotations within the parameters of customer margin policies. Collaborate with the Sales Team and customers to ensure delivery excellence across all aspects. Coordinate with Customer Services to manage returns, replacement devices, and resolve queries promptly. Input orders within agreed Service Level Agreements (SLAs) with precision and timeliness. Manage customer purchase orders in collaboration with the procurement team. Handle customer back-order management efficiently. Cultivate strong relationships with both internal and external customers. Prepare and deliver internal and external documents, including reports and contracts, and facilitate client contract signatures as needed. Possess knowledge and comprehension of core vendors and their respective portals. Identify opportunities for process enhancements within the business. Ensure the accuracy of data inputs and promptly resolve any issues that arise. Requirements: Hands-on experience with CRM systems, ERP solutions, and reporting tools; Detail-oriented with strong time management skills, capable of leading and working on multiple initiatives while dynamically prioritising and pivoting based on changing business needs; Outstanding communication skills, able to clearly and concisely present concepts and recommendations verbally and in writing; Demonstrated experience in administrative roles within a fast-paced international organisation; Ability to adhere to defined business processes while maintaining a curious mindset to understand the underlying reasons; Profound understanding and practical experience in sales processes; Proven track record in building relationships and effectively engaging with various internal business units. Apply Now

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