Outlet Store Leader - Roodepoort
Jonsson Workwear
Our retail stores personify our vision and drive in providing our customers with a brilliant experience. Every detail is designed with the utmost care and attention and our people are driven to create solutions for peak performance and a better life. The Outlet Store Leader role is responsible for ensuring a brilliant in-store experience through leading and supporting the in-store team to serve our retail customers brilliantly. They are accountable for inspiring their team to create a brilliant experience where our customers feel delighted, surprised, and excited with every interaction. The main responsibilities of the role include: Overseeing all the elements of the in-store experience on the retail floor. Ensure customers are welcomed and well looked after in the store. Have a thorough understanding of our workwear solutions; ensuring their team is also fully aware of our full product and service offering. Ensure all our products are always well stocked and merchandised to the highest standard. Inspire the team to tell better stories around our products and their value, usage and suitability for the customer. Ensure the coffee station is well stocked, clean, and that customers are served promptly. Ensuring there is always effective communication with all customers on everything related to their orders and quotations. Building leads from walk-in customers and finding ways to continuously look after them. Leading by example, to ensure the team are constantly looking for ways to better serve the customer. Proactively searching for incredible people to join the team. Overseeing the general upkeep and cleanliness of the retail floor space. Available to work on weekends when required. The experience we’re looking for: Has led a high-performance retail team with responsibility for customer in-store experience. Experience in a guest relations or customer-facing role, advantageous. Has led a team of 10 team members or more, effectively. Highly proficient in MS Office with advanced Excel, Word, Outlook. Experience with the Syspro ERP system preferable. Is fluent in spoken and written English with excellent communication and interpersonal skills. The type of personality that will excel: A natural leader with the ability to guide and motivate the team around them. Someone who holds everyone accountable to their commitments. Has a customer-centric mindset and can “make a plan” to serve the customer brilliantly. A tenacious mindset, willing to do whatever it takes. Uses initiative and has their finger on the pulse. Works accurately and efficiently under pressure and has a sense of urgency. Obsessed with excellence and attention to detail. In line with Jonsson Workwear’s commitment to employment equity, applications from candidates from designated groups, as well as candidates with disabilities, are encouraged.
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