Payment Chaser (Debt Industry) - South Africa
- Reach out to clients to follow up on any outstanding payments or fees.
- Negotiate arrear repayment terms.
- Adjust payment plans according to agreed arrangements.
- Gain a thorough understanding of the company's products and services to effectively convey their advantages to clients.
- Record all client details and keep precise records of interactions and progress in a customer relationship management (CRM) system.
- Achieve or surpass daily, weekly, and monthly targets.
- Deliver exceptional customer service by addressing client issues with a positive approach.
- Collaborate with team members to exchange knowledge and enhance performance in meeting individual and team objectives.
- Manage mandates by attaching, amending, and uploading clients' bank details.
- Resolve ticket queries within the specified time frame.
Competencies:
- Show initiative in problem-solving.
- Maintain good timekeeping and attendance.
- Pay attention to details.
- Possess good listening skills
- Handle Email & Telephonic queries
- Activate clients terminated by Hyphen
- Promote Debi Check
Qualifications:
- Grade 12
- Proficient in using computers
- Bilingual in Afrikaans and English
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