RECEPTIONIST - Cape Town City Centre
Secondments
Ensure that the front desk is professionally managed at all times KEY PERFORMANCE AREAS ■Coordinate logistics, boardroom meetings as indicated by requesting units ■Provide secretarial support in terms of administration of records, collecting and forwarding the correct information to staff ■Enhance, organise, facilitate and manage external, internal calls and messages from visitors ■Screen incoming calls ■Assist and support other stakeholders and municipalities with information on their queries ■Establish an independent reporting mechanism in respect of frontline tasks ■ Assist with access control for entry into Company office ■Monitor and manage visitors at the front desk ■ Capturing and sending all telephone messages to staff members through the Electronic Messaging System ■Updating and monitoring of the telephone list ■ Any other responsibilities as an when required. QUALIFICATIONS AND EXPERIENCE Applicants must be in possession of Matric with experience as a Receptionist, Client / Customer Service ■Must have Customer Service / Relations certificate ■Worked in an office work environment. CORE KNOWLEDGE, SKILLS AND BEHAVIOUR ■ Good verbal and written communication skills ■ Strong interpersonal relations skills ■ Ability to handle difficult customers ■ Ability to screen calls and prioritize accordingly ■ Ability to provide basic information to caller’s ■Ability to handle pressure ■Multi-tasking ■Computer literacy.
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