Receptionist - South Africa
Rectron
The receptionist is responsible for providing secretarial, clerical, and administrative support in the company in an effective and efficient manner Primary Objectives: Professionally answer telephone, screen, and direct calls Take and relay messages accurately. Provide information to callers and resolve queries. Greet persons entering organisation and direct persons to correct destination. Deal with queries from the public and customers. General administrative and clerical support Receive deliveries or parcels at Reception area. Completing of waybills and handing it over to the Warehouse department Tidy and maintain the reception area. General housekeeping Assist with tea and coffee duty when required. Opening the front door for customers when they’re carrying heavy loads. Other duties as specified by your Line Manager The candidate must possess the following capabilities: Adept in Technology Ability to effectively navigate and use a Windows based PC/Notebook Microsoft Word: Basic Word & Excel features Microsoft Outlook: Sending/receiving emails, out of office settings, attachments. MS Teams: Sending/receiving messages. IT Product Knowledge & Staying up to date with market changes within the IT environment. Effective Communication / Interpersonal Skills Clear, professional communication Getting back to stakeholders timeously Manage expectations with stakeholders Teamwork Selling skills & techniques Negotiation Skills Objection Prevention Organising Skills Prioritising of tasks Planning and organising Time Management Active listening Skills Listening to customers and directing calls to correct departments Listening to and effectively analyse problems as they arise Proactively find solutions to problems using all available resources Knowing when to ask for help Ability to work under pressure Skills & Competencies (general job knowledge and skill sets) Situation analysis Demo skills Strong customer relationships Post-Sale Relationship Management Negotiation and Closing Techniques Motivated by Additional Sales Not afraid to cold call customers Attention to detail Flexibility Results Orientation Continuous Learning Well-disciplined individual Friendly and helpful individual Education/Qualification Matric 3 - 5 years reception, administration experience Skills and Competencies Friendly and helpful individual Attention to detail. Ability to work under pressure. Well disciplined’ individual Knowledge of administrative and clerical procedures Knowledge of MS Office packages Knowledge of customer service principles and practices
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