Receptionist / Admin Clerk - Cape Town Region
Our client based in Epping is looking for a Receptionist/Invoice Clerk, someone with a background in Manufacturing/Warehouse. Must be presentable and have finance experience. Qualifications/Experience Minimum 3 years’ experience in a similar environment Ms word Outlook Excel Internet/intranet Accpac (Sage 300) - advantageous Reception Duties Welcome and direct all visitors / deliveries. Provide excellent customer service. Telephone system Duties Answer and address incoming phone calls in a timely, professional and polite manner Clearly determine the purpose of the call and action as required Deal with queries and provide correct information Forward calls to appropriate person/s Take and deliver messages accurately and completely Administrative duties Filing and sequence checking invoices, delivery notes waybills Data capturing Assisting colleagues with administrative tasks. Performing ad-hoc administrative duties. Building Municipal Matters Coordinating refuse, flooding, street cleaning matters. Snail Mail administration Sort and distribute incoming mail Prepare outgoing mail for pick-up or courier Organize courier deliveries Stationery administration Stock level monitoring Ordering and control of incoming and outgoing stationery PERSON SPEC: Personal presentation Maintain a neat and well-groomed appearance Maintain an attentive posture Respond professionally to visitors and callers Company representation Maintain confidentiality and show discretion Adhere to company policies and procedures Represent organization in an ethical and professional manner Maintain a complete knowledge of organizational structure, personnel names and titles Remain calm under pressure Communication skills Write well using correct grammar and spelling Communicate verbally with confidence and clarity Ask effective questions Listen actively and respond with empathy Follow instructions properly Understand and respond to non-verbal signals Customer service orientation Clarify customer needs Provide solutions and support to the customer using in-depth knowledge of company products and services Deal effectively with difficult customers Work management Set priorities, plan and organize tasks Schedule activities accurately Pay attention to detail Complete tasks on time Information management Locate and collect information Organize information Distribute information efficiently General: Report to Financial Controller Working Hours 08H00 – 16H30 Monday to Friday 30-minute lunch break – Common eating area available. Employment Conditions Compulsory annual leave over factory shutdown period in December, approximately 5-7 days, balance to be taken during the year as arranged with the Financial Controller Package Annual bonus – at company discretion Pension fund 15 working days leave per annum Medical aid (Optional)
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