Receptionist - East London - East London
Fidelity Services Group
POSITION: Receptionist Job Description: Delegating walk in/phone in clients to correct department Switchboard Receiving calls and transferring to the correct person Taking message is staff not available to take call Correspondence Receiving incoming faxes – giving through to the correct person Purchasing Ordering stationery from HO, i.e. contract book etc Stationery requisitions i.e. pens, paper etc locally General grocery requisitions i.e. coffee, tea, sugar and milk Any other purchases as requested from time to time: Obtaining quotation from supplier Creating/requesting requisition Obtaining PO from Procurement (HO) Placing order with the supplier Combine supplier invoice and PO after receiving and checking the goods Handing over to person receipting in the branch (Supervisor) Filing: Preparing the individual file Placing the relevant documentation in the file File alphabetically according to the Debtor Code Finance: Banking Daily banking Posting the banking on the Q-Drive Other: Adhoc responsibilities Sales: Receiving leads (phone calls/walk in clients) Completing paperwork regarding leads (manual method) Capturing leads on Listener (same day) Capturing leads on Rep/Consultant individual pages – Q-drive Capturing leads on Sales Managers page – Q-drive Communicating lead-info to sales consultants via Listener / 1 SMS and 2 E-mail Drawing previous days leads from Listener / dividing between consultants and following normal lead process Daily reporting – Sales Activity Report at 16h00 to all the relevant staff Wednesday morning – send reminders to all consultants to update feedback on their individual pages on Q-drive Thursday mornings – action consultant instructions on Listener (i.e. close leads etc) Tuesday and Friday mornings – update self-generated leads Assisting with Telesales Client queries: Assisting walk-in clients with queries and liaising with HO (Sales) We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team. Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate. Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.
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