Receptionist Market Related - South Africa
Ingulule Properties Ltd
We are looking for 2 Frontline Receptionist to serve as our guests' first point of contact and manage all aspects of their accommodation . The location of the roles is based in Paradise Creek and Nkomazi Kruger Lodge. Frontline Receptionist responsibilities include registering guests, managing reservations, and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. About Us: At our company, we believe in creating exceptional experiences for our guests and providing our employees with a supportive and inclusive work environment. We are committed to diversity and inclusion and strive to create a workforce that represents the diverse communities we serve. Perform all check-in and check-out tasks Manage online and phone reservations Inform customers about payment methods and verify their credit card data Register guests collecting necessary information (like contact details and exact dates of their stay) Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms, rates and amenities Respond to clients' complaints in a timely and professional manner Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests' needs Confirm group reservations and arrange personalised services for VIP customers and event attendees, like wedding guests Upsell additional facilities and services, when appropriate Maintain updated records of bookings and payments Ensure that you reconcile all payments according to our internal guidelines and that the petty cash balances with a receipt or invoice Work experience as Frontline Receptionist, Guest Relations or Receptionist or similar role Understanding of how travel planning websites operate, like Bookings.com, TripAdvisor as well Sempa which is our own booking system Customer service attitude Excellent communication and organisational skills Experience in planning and arranging excursions for guest All guest relations activities Market related Meal on shift
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