Regional Administrator Durban - Durban
ATM Solutions
The purpose of the position is to provide administrative support to the branch by performing general office administration and assisting operations by carrying out first line support to clients, dispatching technicians, following up with merchants and dealing with nil transaction sites. You will also be responsible to instruct and co-ordinate the cash replenishment process for our ATMs, while ensuring that 3rd parties adhere to and uphold our cashing processes while communicating any potential risks and losses. All of this will be done while working closely, communicating and coordinating with the Regional Branch Members to ensure that all activities are 100% aligned. This position will require you to work on some Saturdays, Sundays and public holidays as per a roster. General office administration: · Scan, copy, fax · Answering telephones · Filing and general office upkeep · Managing projects · Query follow up (saswitch queries, etc.) · Liaising with various departments both at branch and head office level Dispatching · Overseeing the activities of the technicians in specified areas · Checking all the “critical” errors and resetting the errors where possible, monitoring and informing technicians of new and closed criticals · Conducting telephonic troubleshooting before dispatching a technician · Dispatching technicians to sites and prioritising critical sites · Ensure that all sites are attended to within the SLA. · Updating the relevant systems with the action plan to get the ATM transaction · Compiling a dispatch e-mail to technicians and other departments, detailing queries that are not resolved · Handling the calls from the technician, requesting the activation of keys and updating or logging tickets · Escalating tickets to relevant departments · Opening tickets and following up with both internal and external 3rd parties Cashing · Maintaining CIT Uptime & minimising Cashing Downtime · Ensuring that the RIGHT amount of Cash is in the RIGHT ATM at the RIGHT time – while balancing the risk vs the reward · Following a forecast and adjusting the recommendations where necessary · Managing cash efficiencies · Coordinating and preventing cash outs · Providing feedback and regular updates · Escalating and reporting of issues timeously · Following processes and procedures · Maintaining risk awareness · Matric / Grade 12 · Completed relevant qualification will be beneficial · 3 to 4 years' experience as an Office Administrator · Excellent typing skills with effective communication skills · MS Office (Advanced Excel would be an advantage)
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