Restaurant General Manager - Upmarket Restaurant - Johannesburg - Johannesburg
As the Restaurant General Manager, you will be responsible for overseeing all aspects of restaurant operations to ensure the highest level of service, quality, and guest satisfaction. You will provide strategic leadership, manage day-to-day activities, and drive business growth while upholding the restaurant's standards and values. Leadership and Team Management: Provide strong leadership and direction to the entire restaurant team, including front of house and back of house staff. Foster a positive and collaborative work environment, promoting teamwork, professionalism, and continuous improvement. Recruit, train, and develop staff to ensure they are equipped with the skills and knowledge to deliver exceptional service. Operational Excellence: Oversee all aspects of restaurant operations, including but not limited to, food preparation, service, cleanliness, and maintenance. Ensure compliance with all safety, hygiene, and quality standards, including food safety protocols and sanitation guidelines. Implement and enforce standard operating procedures (SOPs) for opening, closing, and daily operations. Guest Experience Management: Uphold the highest standards of service excellence, ensuring that guests receive a memorable and enjoyable dining experience. Handle guest feedback and complaints with professionalism and efficiency, striving to resolve issues and exceed guest expectations. Monitor and maintain ambiance, decor, and overall atmosphere to create a welcoming and inviting environment. Financial Management: Develop and execute strategies to achieve financial targets, including revenue growth, cost control, and profitability. Manage budgets, analyze financial reports, and implement cost-saving measures to maximize operational efficiency. Oversee inventory management, ordering, and purchasing to ensure adequate supply levels while minimizing waste. Marketing and Promotion: Collaborate with the marketing team to develop and implement marketing strategies, promotions, and campaigns to attract and retain customers. Drive initiatives to increase brand awareness, customer engagement, and loyalty through various channels, including social media, email marketing, and community events.
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