As part of a large leading chain of retail stores, our client prides themselves on providing their customers with exceptional service and quality products in the retail FMCG market.

Responsibilities:

Managing & overseeing the day-to-day operations of the retail store, including opening and closing procedures, and ensuring compliance with company policies
Managing and training of teams in departments
Setting performance expectations, providing coaching and reviewing department requirements on a day-to-day basis
Ensuring a high level of customer service is maintained at all times.
Handling customer inquiries, resolving complaints, and ensuring customer satisfaction.
Developing and implementing strategies to drive sales and increase revenue.
Monitoring sales performance, analyzing market trends, and identifying opportunities for growth.
Managing inventory levels, ordering merchandise, and ensuring adequate stock levels are maintained.
Monitoring inventory turnover and implementing strategies to minimize losses.
Assist in managing the store budget and expenses, inventory costs. and other such financial requirements
Ensuring compliance with health and safety regulations, as well as company policies and procedures.
Maintaining a safe and clean working environment for employees and customers.
Building and maintaining relationships with vendors and suppliers

Requirements: