Position title : RISK & CONTRACTS MANAGER Position reports to : BUSINESS UNIT LEAD Business Unit : FACILITIES MANAGEMENT Main purpose / objective of the position: To oversee the creation, execution, analysis, management and control of soft services and maintenance contractors across the account, including negotiating terms, monitoring compliance, and mitigating contract risks. Decision making authority: Management of services and supplier contracts Management of work orders through the CFMS Compliance to the OHS Act and other statutory requirements Decisions are based on knowledge of theory and systems Works within a specific prescribed policies and guidelines Experience / Education: A minimum of 7 years’ experience in contracts management, ideally with experience in security and cleaning contracts management Bachelor's degree in Business Administration, or another related degree Experience in facilities / operations management will be an added advantage Skills required: Computer literacy (MS Office) Collaboration Project Management Strong attention to detail Basic accounting principles, incl. budgeting People management Verbal and written communication skills Negotiation skills Conflict Resolution Knowledge required: SLA contract management Project Management Utilities Management Business writing skills and reporting Financial / numeracy skills Call & query analysis Company structure and policies Occupational Health and Safety principles Competencies required: Customer & quality focus, Methodical, Teamwork and co-operation, Problem solving & decision making, Financial & business acumen, Communication (on higher level); Tolerance for stress, Assertive, Drive and productivity. Major drivers of work volume: Contractual Obligations, Work Orders, Grading and complexity of building, Tenant and customer profile, Management complexity & intensity. Interface / relationships with: Internal: Department Head, Facilities Team, Internal Business Unit Heads External: Contractors, Landlord, Tenants
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