Sales Administrator - Cape Town City Centre
Weylandts Furniture Cape Town Ltd
Job Purpose: This position is responsible for ensuring that customer purchases and orders are completed in a professional and timely manner. Working closely with the sales consultants there is a great emphasis on administration as well as handling payment from customers. This position will be based in our Greenpoint Showroom, in Cape Town. Main accountabilities: Ensuring accurate and timely processing of sales and orders, including production of invoices, delivery details and handling of payments Responsible for balancing daily cash ups Ensuring that all data gathered from customers and sales consultants is accurate (in relation to product codes and delivery addresses etc) Answering telephones in a professional manner and answering queries efficiently when possible Ensuring that company policies and procedures are adhered to at all times Production of reports as required (using Excel) and carrying out all related administration, including filing Assist customers with sales of Homeware products Assist consultants and merchandisers with housekeeping and when required on the store floor. Participation in stock takes on a daily/ weekly basis as directed by the store manager. As the first point of contact with customers, engaging and interacting to enhance the client experience and answer queries. Handling customer complaints as far as possible and referring appropriately when necessary. Must be willing to take on further administration responsibilities if necessary. Qualifications: Grade 12/Matric Experience and skills: Excellent administration and typing skills are required. Sound working knowledge of Microsoft Office necessary. Previous background in customer facing environment in admin role required. Must be available to work retail hours including weekends and public holidays. Passionate about décor and Weylandts furniture and homeware products. Comfortable working with different systems and technology. Behavioural Competencies: The job holder must demonstrate a positive, can-do attitude. He or she must take responsibility for their work, be a team player, accurate and have excellent problem solving and decision-making abilities. Being able to work well under pressure and handle difficult customers is pre-requisite.
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