Main Purpose of Job
Grow the companys market share by securing relationships with clients and in so doing generate company revenues.
Responsibilities:
Site Surveys: Evaluate the customers on-site requirements in terms of crane capacity, additional transport, rigging and equipment.
Quotations: Formalising the sales offer by providing the customer with a documented quotation specifying pricing in the prescribed format.
Documentation: Ensure that clients submit all relevant documentation required to formalize the trade relationship i.e. credit applications, vendor applications etc.
Client Relationship Development & Management:
- Coordinate price and/or discount negotiations as deemed appropriate
- Ensure that client dissatisfactions and complaints are formally addressed and resolved
- Ensure customers account is within payment terms
- Engage with customer if account is overdue on payment; In conjunction with the finance department facilitate the successful conclusion all outstanding payment issues.
Administration
- Liaise with Operations in terms of client requirements and secure booking/s with the submission of prescribed documentation.
- Ensure all Hire Agreements are signed and the office order is received
- Ensure that the money is banked before the hire occurs, for all cash clients
- Resolve queries relating to invoices, log sheets and clients general queries
Key Competencies/Skills
- Work independently
- Working knowledge of crane operations
- Accurate interpretation of crane
- capacity charts and site requirement
- Must be sales driven and customer orientated.
- Must be trustworthy and ethical.
- Above average computer proficiency
Required Qualifications/Experience
- Grade 12 or equivalent
- Qualification in Sale
- A minimum of 3 years in the same / a similar environment
- Knowledge of the industry - a must have
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